Privacy Policy

1. Introduction

Harmony Appliance Repair BC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our appliance repair services.

2. Information We Collect

Personal Information

We may collect personal information that you provide to us, including:

• Name and contact information
• Address and service location details
• Appliance information and service history
• Payment information
• Communication preferences

Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

• IP address and device information
• Browser type and settings
• Website usage data
• Cookies and similar technologies

3. How We Use Your Information

We use the collected information for various purposes, including:

• Providing and improving our services
• Processing service requests and payments
• Communicating with you about appointments and services
• Sending promotional materials and updates (with your consent)
• Analyzing website performance and user behavior
• Complying with legal obligations

4. Third-Party Services

We use various third-party services to support our operations:

• Google Analytics for website analytics
• Facebook Pixel for advertising
• Payment processors for secure transactions
• Customer relationship management systems

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information. We use AES-256 encryption for sensitive PII data stored in our databases.